Faq
- 1. Shipping & Delivery
- We endeavour to dispatch all orders within 24hrs subject to availability.
- Postage and packaging on standard orders is £3.25 (UK mainland only).
- For orders over £70 the postage and packing is FREE (UK mainland only).
- Please allow 3 to 4 working days before delivery.
Postage to areas outside the UK will be calculated on current postal prices and parcel weight and this cost will be added to your order. Delivery times may vary for items sent abroad. - 2. Privacy & Security
- Information about you
When you join our site, order a catalogue, join our mailing list, contact us, or ask us for additional information, we may ask you for personally identifiable information (such as name, email address, mailing address, telephone and fax number). We collect personally identifiable information from you only when you voluntarily submit it. The information we request will be the minimum amount required for us to successfully complete your order.We do not store any financial details.
Use of Cookies
In order to provide personalised custom services, this website may use cookies to track information about you. A cookie is a tiny element of data that the site can send to your browser, which may then be stored on your hard drive so that we can recognize you when you return. Cookies are generally accepted in nearly all leading websites to enhance the user's experience. You may be able to set your browser to notify you when you receive a cookie, or to refuse to accept them entirely.
Collection of Information
When you visit this site and are asked for personal information, unless specifically stated otherwise, the information is being collected by WWS. The information we collect is used solely by WWS and unless we are required to do so by law will not be shared with outside organisations. This site may contain links to other sites that collect personal information. These links are provided for your convenience. When you use another site, we cannot guarantee that the other site will adhere to a similar privacy policy. You should refer to the policies posted on these other sites regarding privacy and other policies before you use them.
Use of Information about you
Your information will enable us to provide you with access to our site and to supply the goods that you have requested. It will also enable us to generate emails as part of the transactional process ie order confirmations, delivery information, etc., and to contact you when necessary concerning your orders by post phone or email. We will also use and analyse the information that we collect so that we can administer, support, improve and develop our business. In particular we may use your information to contact you when necessary by email or other communication for your views on our services and to inform you of new products, special offers and services that we believe may be of interest to you. You may opt-out of receiving such communications and mailings and if you wish to opt out please contact us.
We may also use and analyse the personal information you provide so we can make improvements, and to protect the security and integrity of our site when necessary. We also use visitor login information to help us ensure that our members only see and use appropriate areas of our websites. We will retain your information for a reasonable period or as long as the law requires us to do so.
Disclosure of Information about you
Other than as provided in this Privacy Policy, WWS will generally not disclose any of your personally identifiable information except where we have your permission to do so. We may, however, disclose information in special cases where we believe it is necessary to identify, contact, or bring legal action against someone who may be violating our website terms and conditions, our policies or other agreements, or may be causing injury to, or interference with, WWS rights or property, other WWS website users or anyone else that may be harmed by such activities.
WWS does not guarantee that third parties will not have access to any information, comments, feedback or materials that you submit.
Security and Protection of Information
WWS strives to maintain a highly secure environment for our users, and we've installed a number of safeguards. Your WWS account is password-protected so that only you and those you authorize have access to this personal information.
Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed as 100% secure. Therefore, WWS cannot guarantee the security of information you transmit to us and you do so at your own risk. We do not store any financial details.
Third Party Websites For your convenience, this site may contain links to other sites of third parties. Health Rack Ltd is not responsible for the content or privacy practices of those other sites. We encourage you to regularly review the privacy policies of any sites you visit. - 3. Returns & Replacements
- We are confident in the quality of all our products and it is unlikely you will need to return an item. However should one of our products arrive faulty or damaged then please ring our order line 0800 085 6211 in order to make arrangement to return the item. This must be done within 14 days of delivery.
Please do not return items without prior authorisation and all items must be returned with the delivery note or order number.
This does not affect your statutory rights. - 4. Order Information
- Order Status Pending: Your Order has been received by us, we will be processing your order shortly. Normally your order would be processed the same working day. Processing: We are Currently Processing & Packing your order, if we are out of stock of any item we will notify you at this stage. Despatched: You Order will be despatched within 24 Hours during weekdays. For Orders placed during the weekend, they will despatch on a monday. You should recieve your order within 7 days, if you have not please contact us. If you have any queries regarding any orders placed, or in the event that you are not happy with any of our products then please telephone 0800 085 6211 where our mail order staff will be happy to discuss the matter with you. Refunds may be given at the discretion of the company management.
